Meeting with Shri Munindranath, CGM BBNW Newdelhi at Bangalore
The frequent failure of the BB and FTTH services has created a very bad image of the company in the entire country. Knowing CGMT BBNW was on tour to Bangalore for South Zone Meeting, CS Com S B Nagavi along with Com Palanivelu AGM, VP BGTD rushed to NOC Bangalore and sought urgent meeting.
CS strongly protested the failure on the part of BBNW management in giving uninterrupted services, now since last month BSNL BB has been the victim of cyber war; utter failure on the part of BSNL to have required FIREWALLS and protections in place. We have demanded to immediately hand over the issue to cyber police, conduct cyber audits to find out the culprits.
CGM informed that the ONT/OLTs of ALPHOIN make are affecting the network elements and hence the said units are taken out of the network temporarily till the issue is resolved by ALPHOIN.
CS explained CGM that in recent times, the image of the company is being spoiled by these frequent failures giving room for the subscribers who on the face our field JTO/SDEs openly alleged that BSNL officers are hand in glove with Reliance JIO and hence deteriorating BSNL service to help increase the market share of Reliance JIO. We have sought CGM the answer what we should give to these subscribers.
Our field officer in the recent cyber attack, day and night re-programmed the modems to face and resolve the malware attack. CGM informed us that he is also fully aware of the repercussions of the frequent failures.
We have also informed him of the shortage of the equipments relating to BB and FTTH services especially the DSLMs and MLLN equipments, urgent need to upgrade the backhaul bandwidth.
Later in the afternoon, CGMT Karnataka Shri R Mani Sir, also visited NOC and held discussion with CGM BBNW. CGMT Karnataka informed us that they have to block WAN port and reboot all ONTs of ‘ALPHOIN make’ and it will take 6 to 10 hours.
We hope things will get normalized immediately. Otherwise, we will be holding protest meeting at the gate of NOC on Monday at 1330 hours in the interest of saving this company from the disastrous attack and the miserable failure of the concerned in the matter. << View Glimpses>>